Frequently Asked Questions

General FAQs

Who should take this class?

This course is equally suited for managers, executives, programmers, testers, analysts, product managers, and others who are interested in working on or with a Scrum team.

What should I know before class?

This class is a fast-paced review of Scrum and deep dive into the mechanics of the process.  It’s a mix of lecture, group exercises, facilitated coaching discussions, case studies, and informal happy hour.  We strongly encourage those new to Scrum to read the Scrum Guide become familiar with the terminology of Scrum and its definitions.

Should I send my whole team?

Yes, when a team shares the classroom experience, they build a common “language” for discussing Scrum and hear information directly rather than through a filter.  We are able to seat teams together if preferred but encourage groups to separate and hear from others.  Be sure to ask about group discounts!

What are the advantages of the public course?

While there are advantages to certain company-specific issues in the course, we encourage companies to train teams through the public class. Because the class is intense, it’s good to learn the practice of Scrum without losing focus on trying to solve problems back at the office.  There are tremendous cost savings associated with public class rather than private, and we manage the logistics of running the operations of the class.  It enables participants to really step away from the office and dedicate time to learning rather than getting pulled out to meetings.  Public classes a offer unique chance to learn from the creator of Scrum, Jeff Sutherland.

Payment FAQs

How do Scrum Inc. coupons work?

Coupons can be added in your cart in the ScrumLab store.  If you have more than one coupon, they are added separately.  Coupons for early bird pricing are listed on each course page as well as the end date for early bird pricing.

Do you offer discounts?

Scrum Inc. offers group discounts and a 50% hardship discounts for students and job seekers.  Aside from select promotions, we do not have other discounts available.  Please email for group and hardship discount information.

What is your early bird pricing policy?

Attendees registering a month prior to the class are eligible for the early bird price.  After this date, we cannot give this discount for registration.  A coupon code for the early bird rate is available on each course page, along with a use by date.

Do you accept Purchase Orders?

We accept Purchases Orders (PO).  Please email for our W-9 and other information requests needed to issue a PO.

How do I pay?

Payment are processed through our store at  We accept credit card payments from Visa, MC, Amex, and Discover.  You can also pay using PayPal or by check.

Certification FAQs

How do I become a CSP?

Candidates for the Certified Scrum Professional (CSP) program must have a CSM, CSPO, or CSD credential and minimum of 12 months (or 2,000 hours) of experience using Scrum in the workplace over the last 2 years.  This includes leading or working on a Scrum team in any role.

Once this experience has been logged, candidates must submit an application and sit for a proctored exam.  Candidates that pass the exam must read and accept the CSP License Agreement to complete the process.  The CSP credential will be valid for two years from the date you pass the CSP exam.  The fee for applying is $300.  For additional questions please contact

Can I receive PMI/PDU credits for this course?

Yes, PMPs can receive 16 PDUs for certified courses.  Following the course, please email for a letter verifying your participation and instructions for claiming your credits online.

I need help with my Scrum Alliance profile

After you have created a profile with the Scrum Alliance, Scrum Inc. is no longer able to access your account to make changes.  Please email for assistance.

When will I get my link to register with the Scrum Alliance?

The link to register with the Scrum Alliance and create a profile will be sent within a week of completing the course.  After this time, if you have not yet received the link, please check your spam folder for the email from  If your company has a sensitive mail filter, you may need to add this address to your contacts list of give a personal email.  If you still do not receive the email, please contact for help.

What is the CSM Exam like?

The test consists of a combination of multiple-choice and true/false questions. It will take approximately 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including:

  • General Scrum Knowledge
  • Scrum Roles
  • Scrum Meetings
  • Scrum Artifacts

All of the topics on the exam will be covered during class. The cost of the test is included in the cost of your CSM course. The exam is pass/fail, and there are be two free attempts paid by the trainer but the third attempt will cost $25.  The exam must be taken within 90 days of attending the course.

What certification will I receive?

Attendees of Scrum Alliance certified courses are eligible to receive a Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) designation.  Certification requires attending a two-day class from a Certified Scrum Trainer (CST).  Candidates must complete both days and miss no more than 2 hours of class to receive certification.  Those applying for the CSM must take a brief online exam within 90 days of taking the course. 

Logistical FAQs

Do you have any corporate discounts on hotels?

For registrants who require lodging, Scrum Inc. has a partnership with the Westin Boston Waterfront Hotel. To book with our corporate rate, please book at and using code 376975. If rooms are sold out, please contact Laura Hall at 857.243.6953 to inquire about other Starwood properties with the Scrum Inc. rate.

Do I need a computer for class?

No, you will not need a computer.  In fact, we encourage you to turn off your laptops, cell phones, tablets, PDAs, etc. off.

Is there a dress code?

There is not a dress code, but most attendees dress business casual.  On day 2 many wear jeans.  We suggest layers in the event the room temperature becomes uncomfortable for you.

What time does the course begin?

Certified courses begin promptly at 9:00 a.m. and runs until 5:00 p.m.

For participants seeking certification, you cannot miss more than 2 hours of the course.

Can I leave early and still be certified?

For participants seeking certification, you cannot miss more than 2 hours of the course.  If you must miss more than 2 hours, you can attend the portion of a future training you missed.

How do I get there?

Certified courses are held at OpenView Venture Partners in Boston.  This location is accessible by subway or commuter rail from South Station or the Silver Line and is a 10-minute cab ride from Boston Logan International Airport.  Participants driving can find ample parking at the LAZ lots on Congress Street.

What can I expect to hear from you before the course?

A week before the first day of the course, we will contact you by email with a confirmation of the date, location, start time, and homework, as well as other important information for your class.  If you do not receive any email, please check your spam filter or contact to provide a working email address.

Are there any course requirements?

For certification courses, we require participants have an understanding of the basics of Scrum.  You must read either the Scrum Guide or Power of Scrum as we will not spend time on the basic definitions of Scrum.

Registration FAQs

Oops, I registered twice by accident!

Don’t worry, as long as you didn’t pay twice, we will delete your duplicate registration.  If you paid twice, please let us know and a refund will be processed in full.

What is your cancellation policy?

For payments made more than 7 days before the course, we offer a 90% refund of the course fee.  There are no refunds for payments made 7 days or less before the start of the course, and you can use the credit to take a future class.

I paid but have to miss class. Can I transfer my registration?

Yes, we can move you to another class taught by the same instructor.  You can also transfer your registration to another person.  Please email to transfer.

scruminc.    one broadway, 14th floor    cambridge, ma 02142    617.225.4326