Agile Customer Service: How to Scrum in an Interrupt Environment
CASE STUDY Agile Customer Service: How to Scrum in an Interrupt Environment Whether you call them call centers, help desks, shared services, or support centers, implementing Agile customer experiences within these groups can sound daunting. They operate in an...
Agile Retail: Using Scrum to out Amazon, Amazon
Agile Retail: Using Scrum to out Amazon, Amazon by Joe Justice The dominance of online retailers like Amazon, Jet and, Zappos, has disrupted traditional brick and mortar retail companies far and wide. Payless, Gymboree and Victoria’s Secret are just some of the...
How to Optimize Your Kanban
John Cutler posted a Hackernoon blog titled “I Hate Kanban …” with a picture of this board. If you don’t want to hate your Kanban, you can optimize it using the strategy below. Overview For work that is interrupt driven such as a help desk or...Scrum Consulting and Coaching
Your Partner in Business Agility Unleash Your Competitive Advantage What Can We Help You Achieve? Scrum Inc. has long been the global authority on Scrum, the most widely used Agile framework, and Scrum@Scale, the fastest-growing Agile scaling framework. But...6 Agile Ways To Increase Employee Engagement
Organizations who utilize Agile ways of working experience a 20-30% improvement in employee engagement. Engage, Equip & Empower your employees.
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